I think I'm almost ready to sever ties with Pottery Barn Kids. Meredith has this pretty stocking we got there a few years back with a little blonde skater girl on it. I ordered Anna a stocking that looks exactly the same only it has a blonde angel on it. I placed the order on October 28 to ensure I would have the stocking I wanted for her. I received my order approximately a week later (the first week in November) and this is what I got. The embroidery is extremely crooked. I was not happy with the way it looked so I called them and asked them to send a replacement. Meanwhile, they sent UPS over to pick up the bad stocking.
It took a few weeks for the replacement to arrive and this is what I got the week before Thanksgiving. As you can see, the embroidery is horribly off center. I called them the day after Thanksgiving to ask for another replacement. Again, they sent UPS to pick up the bad stocking.
After seeing these pictures, was I being to picky by sending them back? I actually find it unbelievable that they would send them to me like that in the first place.
I waited three weeks before I sent them an e-mail asking about my order. I basically go a response that said "we're sorry for the inconvenience but your item is out of stock. We have refunded your credit card".
I'm so ticked at this whole situation. I'm ticked that they would even send these horribly embroidered stockings to me in the first place. I'm ticked that I ordered this two months in advance and now I have no stocking. I'm ticked that I have nothing for Anna this Christmas. I'm ticked that I am done with them and now I won't have a stocking that matches Meredith's. I'm ticked at their lack of customer service. I'm ticked at how long they took both times to rectify this. I'm ticked that they never even bothered to tell me that the stocking ran out of stock. I'm ticked that none of this was my fault.
I have been going back and forth with them about how upset I am about this and then they offered to let me take the item 'as is' with a discount of $20 or pick a replacement stocking. First of all, I don't even have the stockings anymore so option 1 isn't even an option. And option two is not an option because when we're one week out from Christmas, they have no good stockings to choose from anymore. Plus I don't want another stocking design anyway. I want the darn angel stocking.
I just don't know what to do anymore but never shop there again.
Now we have to write Santa a letter to tell him that Anna doesn't have a stocking yet and that he should just leave her stuff on the floor by the fireplace.
I refuse to go out and spend money on a cheap stocking because I want a nice one that I love. I guess I'll have to start all over again next year (maybe at Land of Nod next time).
2 comments:
This stinks! Do they still have the first Anna stocking in their "returned items" bin somewhere? Maybe if you pulled the cuff to the side it wouldn't look so bad?
Same thing happened to Sam's stocking, although I bought it last year after Christmas, heavily discounted, so I wasn't as upset... you would think they'd know how to embroider something and keep it centered!
Jen - on both stockings, the embroidery was sewn through both layers so you couldn't turn the cuff to center it more. That's weird because Mer's PBK stocking isn't sewn through both layers. We got hers either last year or the year before.
Thankfully, I got the situation worked out to the best they could help me. Read my update :-)
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